Converged IP Network for Amanyara

A Converged Internet Protocol (IP) solution delivering voice, Internet, business systems and video across a single fully managed infrastructure.

Background

Catering for the high-end hospitality market, Amanyara Resort is set on the Northwest Point of Providenciales, one of the beautiful Turks & Caicos Islands, 575 miles south of Miami. Comprised of 40 guest pavilions and 33 multi-bedroom villas, the resort promotes tranquillity and exceptional service to its exclusive clientele.

Requirement

Michel Neutelings, COO of the development, says, “We have created one of the most prestigious resorts in the Caribbean. As such it is essential, despite our remote and secluded location, that we have a state-of-the-art, IT and communications system we can rely on.”
The vision was to build a technology platform catering for the requirements of a very demanding and well-travelled clientele – now and in the foreseeable future. It was also crucial that guests did not suffer from any of the technical nuisances typical of many resorts.
Moreover, to preserve the strict minimalist style adopted throughout Amanyara by the architects and interior designers, the developers required that all IT devices blend seamlessly with their environment.

They required communication facilities that were:

• Easy-to-use
• State-of-the-art
• Reliable and of high quality
• Aesthetically pleasing

Backed up by a solution that was:

• Cost effective
• Flexible and scalable
• Future proofed
• A marketing differentiator Solution

DXI advised the client how to realise their vision by optimising products from market leaders and industry innovators to provide a truly cohesive end-to-end solution. To make this possible DXI took total responsibility for design, deployment, implementation and ongoing 24x7 monitoring and management of the Amanyara IT infrastructure.

As a result, the resort now boasts an ‘industry first’ free telephony and internet service for all guests using a fully converged voice, Internet, data and video system to service guest areas and both front and back-of-house.

Benefits

Today, the resort benefits from a comprehensive suite of cost effective and reliable services. Major benefits include:

• A business quality VOIP telephony system cutting the cost of international calls to the resort operator by over 80% and providing each guest with personal voicemail
• Delivery to phone displays of useful information including stock quotes, news updates and flight information
• A wireless network providing high-speed, reliable and easy to use Internet access for every guest
• A Property Management System fully integrated with guest telephones enabling automated set-up and disabling of facilities on guest arrival and departure
• IT systems connectivity to the resort operator’s data centre in Singapore at minimal cost
• A proactive 24x7 monitoring and support service for the entire infrastructure

John Vasatka, General Manager of Amanyara, says, “Our IT system has been a talking point amongst guests and its reliability is excellent despite our exotic and somewhat remote location. Indeed, it has become a key differentiator.”

Mike Savereux, Managing Consultant from DXI,  adds "We are the resort developer's and operator's ally, helping them to understand how technology can enhance guest satisfaction and improve the bottom line by providing the necessary hand holding in a fast moving and often confusing market place.  We are there all the way with the derivation of strategy, budgeting, ROI analysis, deployment of facilities and provision of ongoing 24/7 support".